31.07.2024

In the world of rail transport, the maintenance and repair of vehicle components is essential. With its innovative eService, DB Fahrzeuginstandhaltung offers you a comprehensive solution for digital service requests.

What is the DB Fahrzeuginstandhaltung eService?

DB Fahrzeuginstandhaltung's eService is an online catalogue for maintenance services for rail vehicle components and offers DB-external customers a user-friendly interface and an intuitive search function.
An integrated function allows you to communicate directly with the responsible DB Fahrzeuginstandhaltung plant, so that your enquiry can be processed quickly and efficiently. 

Your advantages

• Online catalogue:
  The online catalogue is user-friendly and offers you a clear presentation of the rail vehicle components with detailed images.
• Service enquiry:
  You can submit your service enquiry quickly and easily via the platform. The system automatically contacts the responsible employee for you. You can also send multiple requests to different plants at the same time.
• ‘My area":
  In ‘My area’ you have direct contact with the plants of the 
  DB Fahrzeuginstandhaltung plants and also get an overview of your enquiries and their status.

Functions at a glance

• public area 
  - Browse and search
  - General enquiries 
• ‘My area’ (registration required)
  - Detailed component information
  - Direct communication and document exchange with the responsible plant
  - Specific service enquiry incl. preparation and acceptance of quotation
  - Status tracking

DB Fahrzeuginstandhaltung's eService is a helpful tool for you if you need maintenance services for your rail vehicle components. The digital platform gives you more control and transparency and allows you to benefit from the many years of experience and technical expertise of DB Fahrzeuginstandhaltung. DB Fahrzeuginstandhaltung's many years of experience and technical expertise. Visit eService now and discover our diverse product portfolio.