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FAQ about

Here you can find out everything you need to know about the marketplace - regardless of whether you are a buyer or a seller. Do you have any further questions? Then feel free to contact our marketplace team

What is the marketplace?
What is an open auction?
What is a hidden auction?
What is a direct purchase?
Non-binding offer with price proposal
How does the search agent work?
How do I become a buyer?
How can I contact sellers if I have questions?
What is a bidding agent?
What happens next when a sale is successful?
How do I become a seller?
What happens next when a sale is successful?
What if my auction had no bidders?
I want to offer the same product again. How can I repost it on the marketplace?
I have a large number of products I would like to offer. Is there a way to import these to the marketplace?
What fees do I have to pay as a seller?
How long will my product or service stay online?
My Account
I have not received an activation e-mail
Can I change my e-mail address?
Can I change my password?
I’ve forgotten my password, how do I reset it?
I can't log in. What can I do?
Can I deactivate my customer account?