Here you can find out everything you need to know about the railauction.plus marketplace - regardless of whether you are a buyer or a seller. Do you have any further questions? Then feel free to contact our marketplace team
Marketplace
What is the railauction.plus marketplace?
On our marketplace, independent sellers offer their items in their own name and for their own account. You receive the items directly from the seller (by collection or delivery), who also invoices you directly. The seller's own general terms and conditions of business apply.
What is an open auction?
The buyers participating in the auction know what bids have already been placed. The highest bid is binding and wins the auction.
What is a hidden auction?
The buyers participating in the auction only know their own bid. The bids of the other participants remain hidden. At the end of the auction, the seller can decide which bidder wins (this does not necessarily have to be the highest bidder).
What is a direct purchase?
A direct purchase is not an auction. Buyers can purchase the item at the price you set. You can also use the price proposal function. This allows buyers to offer you a price, which you can accept or reject.
What is a price suggestion?
Buyers can suggest a price themselves, which the seller can accept or reject.
Can i submit requests on railauction.plus?
Yes, that is possible. You can simply contact the marketplace team. You can also find further information about requests here.
How does the search agent work?
The search agent helps you keep track of the marketplace. Create a search request (e.g. "rail vehicles") and you will automatically receive the latest updates by e-mail as soon as a suitable new item is posted.
Buying
How do I become a buyer?
Start by creating a customer account. You can find step-by-step instructions here. Please note that our offering is aimed exclusively at business customers. Private individuals cannot use our marketplace.
How can I contact sellers if I have questions?
You will find a message function on every product page. There you can contact the seller and ask them your questions. You will also find more detailed information about the seller on the product page (e.g. contact details and the seller's shop).
What is a bidding agent?
This function helps you to bid automatically. In open auctions, it automatically submits bids for you up to a pre-set maximum amount. You can find the minimum increments in our terms of use. In this way, the bidding agent helps you buy products without immediately exhausting your maximum bid.
What happens next when a sale is successful?
Congratulations! As soon as your product has been successfully sold (either by auction or direct purchase), you will automatically receive information by e-mail on how to proceed.
Selling
How do I become a seller?
Start by setting up a customer account on our marketplace. Then all you have to do is complete your seller profile. You can find brief instructions here: Selling
What happens next when a sale is successful?
Congratulations! As soon as your product has been successfully sold (either by auction or direct purchase), you will automatically receive information by e-mail on how to proceed.
What if my auction had no bidders?
Sadly auctions don't always work out first time. But using the copy function makes it quick and easy to post the product on the marketplace again.
I want to offer the same product again. How can I repost it on the marketplace?
It's quick and easy to post the same item again: go to the sales section and select the sale you want to copy. On the details page for each sale, you will find a button marked "copy".
I have a large number of products I would like to offer. Is there a way to import these to the marketplace?
We are happy to help you. If you have a large number of products, we can help find a solution for importing the data. Contact our marketplace team directly with your request: Contact"
What fees do I have to pay as a seller?
We offer our marketplace to you as a seller so that you can successfully sell your products. In return for this service, we charge you our sales fees. These are based on the amount for which the item was sold. You can find the full details in our terms of use: Seller Fees.
How long will my product stay online?
It's your decision. When posting your product on the marketplace, you will be asked how long you want it to be online. Your open and hidden auctions can be online for up to a month. Direct purchases and price suggestions can be online for up to 6 months.
My Account
I have not received an activation e-mail
Please check your spam folder first. Sometimes our e-mail ends up there. If you can't find the e-mail there either, please contact our marketplace team.
Can I change my e-mail address?
Yes, you can change your e-mail address yourself in your customer account. Go to your dashboard (first page in your customer account), where you will find the option to change the e-mail address.
Can I change my password?
Yes, you can do this easily via the "Change password" function in your customer account. Go to the "Account information" section, where you will find the option to change your password.
I’ve forgotten my password, how do I reset it?
Go to the "login" page, i.e. where you normally log in. There you will find the "Forgotten password" function. You can then enter the e-mail address for your account. We will automatically send you an e-mail with a link to reset your password. Still having problems? Then feel free to contact our marketplace team.
I can't log in. What can I do?
We're happy to help you: You can try to create a new password by clicking "Forgot your password". If this doesn't work, please contact our marketplace team. Note: If you just registered on our marketplace, it is possible that you can not log in because your account is still locked. Please wait a little longer - we will check your registration shortly.
Can I deactivate my customer account?
You can deactivate your account at any time. You can find this option in your customer account.
